What is the difference between "ClientBooking" and "RetailerBooking"?
Interhome basically offers 2 different partner models:
- direct encashment/fulfillment Interhome
The client is being taken care of by Interhome. All client details (address, contact and payment information) is submitted to Interhome and we will contact the customer directly.
- agency encashment/fulfillment partner
The client is being taken care of by the partner. You are responsible for collecting the client's payments. Interhome only collects the client's name and will send invoices and arrival information (voucher) to you.
Overview of the differences between the 2 variants:
| Partner model | direct encashment (fulfillment: Interhome) | partner encashment (fulfillment: partner) |
|---|---|---|
| Data flow | All client details (address, contact (email, phone) must be submitted to Interhome | Only client name / first name is submitted to Interhome |
| Booking methods | Web service, Partner link | Partner portal, Web service, GDS |
| Confirmation Email ((an automated confirmation email is sent by Interhome right after a booking is made)) | Sent for bookings through partner link only | sent by partner |
| Invoices | Interhome sends invoice directly to client | Interhome sends retailer invoice to you. You create your own invoice and send it to the client |
| Client payments | Interhome collects payments from client | You collect payment by client |
| Voucher | Interhome sends voucher directly to client | Interhome sends voucher to you. You forward voucher to client. Voucher is available only 4-6 weeks before check-in! |
| Commission payments | Interhome pays commission to you after the client's arrival | Interhome withdraws the rental price (minus commmission) from your bank account |
| Customer care, cancellations | The client calls Interhome. Client is charged according to Interhome's cancellation policy. | The client calls you. You are charged according to Interhome's cancellation policy. |
| Webservice method to use | ClientBooking | RetailerBooking ((RetailerBooking may not be available in certain source markets, e.g. Germany)) RatifyBooking ((all bookings made need to be ratified within 2 hours of creation, or they will be voided)) VoucherDetail |