| New booking made with Interhome | pending / WW | Confirmation email sent to customer | Immediate | Example confirmation | All new bookings are made with status PENDING. A confirmation email is sent out immediately after booking to inform the guest Interhome has received the booking correctly. |
| Interhome customer service reviews booking | confirmed / OK | Invoice sent to customer | soon (1-6 hours) | Example invoice | Bookings without payment or failing basic plausibility tests will be manually reviewed by the Interhome customer service. This may take up to several hours. |
| Interhome or partner cancels booking (fees apply) | cancelled / CA | Cancellation invoice sent to customer | Immediate | | Cancellation fees are calculated automatically according to Interhome's T+C |
| Interhome cancels booking (without fees) | cancelled / XX | (Optional) Cancellation invoice sent to customer | Immediate | | Sometimes reservations can be cancelled without costs. The customer service agent cancelling a booking can decide whether a customer will receive a confirmation of the free cancellation. Often no cancellation invoice is sent for test bookings. |
| All payments received | unchanged | Voucher is sent out | 4-6 weeks before check-in | Example voucher | |
